FAQ
Orders & shipping
How much is shipping?
Shipping is free on every order, with no minimum.
When will my order arrive?
Orders are processed within 1–3 business days. After that, most orders arrive within 8–12 business days. See our Shipping Policy for details.
How can I track my order?
You'll receive an email with your tracking number as soon as your order ships. Tracking can take a few days to show updates.
Why did my order arrive in separate packages?
Some items ship from different warehouses, so they may arrive on different days. You'll receive tracking for each package.
Can I change or cancel my order?
Yes, within 12 hours of placing it. Contact us as soon as possible with your order number.
Returns & refunds
Can I return my order?
Yes. You can request a return within 30 days of delivery, as long as the item is unused and in its original packaging. Return shipping is paid by the customer. Read our Returns & Refunds Policy for all conditions.
My item arrived damaged. What now?
We're sorry! Contact us within 48 hours of delivery with a photo or video, and we'll send a free replacement or refund you.
When will I get my refund?
Within 5–10 business days after we've received and inspected your return, to your original payment method.
Payment & security
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
Is it safe to order from you?
Yes. Our checkout is encrypted and payments are handled by trusted payment providers. We never see or store your full card details.
Still have a question?
Contact us and we'll reply within 24 hours on business days.