Shipping Policy

Last updated: October 10, 2026

We want your order to reach you quickly and safely. Below you'll find everything you need to know about processing times, delivery and tracking.

Free shipping on every order

Shipping is free on all orders, with no minimum order value.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

After processing, most orders arrive within 8–12 business days. Delivery times are estimates and can't be guaranteed. Occasionally a package takes longer because of:

  • customs processing
  • carrier delays
  • busy periods such as holidays and sales
  • other circumstances outside our control

Order tracking

As soon as your order ships, you'll receive an email with your tracking number. Please allow a few days for tracking updates to appear. Haven't received tracking information within 5 business days of ordering? Contact us and we'll look into it right away.

Multiple packages

Some orders ship from more than one warehouse. If that's the case, your items may arrive in separate packages and on different days. You'll receive tracking for each package.

Duties and taxes

Any import duties, taxes or customs fees that may apply are the responsibility of the customer.

Changing or cancelling an order

You can change or cancel your order within 12 hours of placing it by contacting us. After that, your order may already be in production or on its way and we can't guarantee changes. If your order has already shipped, please wait for it to arrive and follow our return process.

Shipping address

Please double-check your shipping address at checkout. We aren't responsible for delivery problems caused by an incorrect or incomplete address. If a package is returned to us because of an address error, re-shipping costs may apply.

Lost, delayed or stolen packages

Once your order has been handed to the carrier, delivery is in the carrier's hands. If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office first, then contact us. We'll help you file a claim with the carrier and do our best to find a solution.

Questions?

We're happy to help. Contact us and we'll reply within 24 hours on business days.