Returns & Refunds

Last updated: October 10, 2026

We want you to love what you ordered. If something isn't right, you can return it within 30 days. Please read the conditions below before sending anything back.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be:

  • unused and in the same condition as you received it
  • in its original packaging, with all parts and accessories
  • accompanied by proof of purchase (your order number)

Return shipping costs

Returns are not free. You are responsible for the cost of shipping your return to us. We recommend using a trackable shipping service, as we can't be responsible for returns that are lost on the way.

How to start a return

All returns need to be approved first. Contact us with:

  • your order number
  • the item(s) you'd like to return and the reason
  • your full name and shipping address
  • photos or a short video if the item is damaged

Once your return is approved, we'll send you the return address and instructions.

Please don't send items back to the address on your package. That is not our return address, and returns sent there or without approval can't be accepted. Our returns warehouse may be located abroad.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 48 hours of delivery with photos or a video. We'll make it right with a free replacement or a refund. You won't pay any shipping costs in this case.

Refunds

When we've received and inspected your return, we'll email you to confirm. Approved refunds are processed within 5–10 business days to your original payment method. Your bank or card provider may take a few extra days to show the refund.

We may refuse a return or issue a partial refund if an item shows signs of use, has been damaged after delivery, or doesn't meet the conditions above.

Cancelling an order

You can cancel your order within 12 hours of placing it. After that, it may already be processed and cancellation can't be guaranteed. If your order has already shipped, please wait for it to arrive and then follow the return process above.

Before filing a chargeback

If there's a problem with your order, please contact us first. We're here to help and can usually solve things faster than your bank. If a chargeback is filed without contacting us, we may dispute it using tracking information, delivery confirmation and our communication with you.

Questions?

Contact us and we'll reply within 24 hours on business days.